Refund policy
Returns, Refunds & Booking Policy
These Terms outline our booking, cancellation and refund policies for all Good Dog People services. Please read them carefully before making a booking.
Group Play Adventure Bookings
Booking Changes
We understand that plans can change.
If you need to cancel or reschedule your dog's adventure, please provide as much notice as possible.
- 48 hours or more notice: Your booking can be rescheduled or refunded.
- Less than 48 hours' notice: The full booking fee may be charged, as your reserved place cannot always be filled at short notice.
- If Good Dog People needs to cancel due to unsafe weather, staff illness or other unforeseen circumstances, you'll be offered either a full refund or the opportunity to reschedule your booking.
Regular Weekly Adventures
Regular weekly adventure bookings are reserved exclusively for your dog.
If you need to make changes to your regular schedule, please contact us as early as possible so we can discuss available options.
The discounted regular rate applies only to ongoing bookings of two or more adventures per week.
Dog Suitability
The safety and wellbeing of every dog is our highest priority.
Good Dog People reserves the right to decline, cancel or discontinue services if we believe a dog is not suitable for group adventures due to health, behaviour, welfare or safety concerns.
Where appropriate, unused prepaid bookings will be refunded.
Merchandise (if applicable)
If physical products become available through our online store, we accept returns within 30 days of delivery.
To be eligible for a return, items must:
- be unused and in their original condition
- include all original packaging
- include proof of purchase
To request a return, please contact us at:
(Return shipping address to be advised.)
Return postage is the responsibility of the customer unless the item is faulty or supplied incorrectly.
Sale items, personalised products and gift cards are not eligible for return unless required under Australian Consumer Law.
Faulty or Incorrect Items
Please inspect your order upon arrival.
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.
Refunds
Where a refund has been approved, it will be processed back to your original payment method.
Please allow up to 10 business days for your financial institution to process the refund after it has been approved.
If you have not received your refund after this time, please contact us at: